Dementia-trained (GPA & U-First!)
Nurse-reviewed care plans
Insured & police-checked
Serving all of Waterloo Region
If you're worried about a parent, a partner, or someone you love, you're not alone — and you don't have to carry it by yourself. The right help, from people who actually know your family, can bring back calm, safety, and good days. That's what we're here for.
— and the first conversation is always free
WHY FAMILIES CHOOSE US
The care of a boutique agency, without the rotating strangers
We sit between the big agencies that send a different face each week and the apps that match you with whoever's free. We employ and train our own caregivers, and keep the team small.
01
A consistent care team
A small, matched team gets to know your loved one — their routines, preferences and story. No revolving door of unfamiliar faces, which matters most of all in dementia care.
03
Companionship and personal care together
From company and help at home to hands-on support with bathing, dressing and mobility — all under one plan, so most families never need a second provider.
02
Real, named dementia training
Nearly everyone claims dementia care. Our caregivers train in recognised programmes — Gentle Persuasive Approaches (GPA) and U-First!® — and we plan activity using DementiAbility (Montessori) methods.
04
A coordinator who owns the plan
Every client has a person-centred care plan, regular check-ins, and someone overseeing quality — not a caregiver left to figure it out alone.
CARE WE PROVIDE
Find the care that fits your family
Every programme is a starting point, not a fixed package. We build a personalised plan by combining the support each person actually needs.
Senior & Companion Care
Company, help around the home, and a watchful eye for older adults — with or without a diagnosis.
Recovery & Post-Surgical
Support at home after a hospital stay — meals, rides to follow-ups, personal care and company.
Disability & Complex Needs
Care planned around the individual's abilities and goals — physical, developmental, or complex health needs.
Children's Support
One-to-one in-home support and respite for children with disabilities, developmental or complex health needs — and a break for their families.
New Parent & Postpartum
Household help, meals, and infant supervision so a new parent can rest in the early weeks.
Palliative & End-of-Life
Comfort, company and overnight presence for people who wish to remain at home, alongside any nursing care.
Respite Care
A reliable break for the family caregiver — a few hours a week or full-day cover, so you can recharge.
REAL CARE, REAL MOMENTS
The everyday warmth we bring
Everyday support at home
Out in the community
Genuine companionship
HOW IT WORKS
Getting started is simple
From your first call to the first visit, we keep it clear and unhurried — no pressure, no obligation.
Step 01
A free consultation
We talk through what's going on and visit to understand the needs, the routine, and what would help most.
Step 02
A personalised plan
Your coordinator builds a care plan around the individual — their abilities, interests, and the right support.
Step 03
Matched to a team
We match a small, consistent team on personality, language and schedule — and introduce them.
Step 04
Ongoing coordination
Regular check-ins with the caregiver and family keep care on track and adjust the plan as things change.
STRAIGHTFORWARD PRICING
Simple, honest rates
No hidden fees and no surprises. The consultation is free — you only decide once you know exactly what your care would look like.
STARTING FROM
$35
/ hour
Every care plan is reviewed by a Registered Nurse before care begins, so your support is safe as well as personal. Choose warm companionship and home support, or hands‑on personal care from a certified PSW for a little more — you're only ever charged for the level of care actually given.
Overnight care from $250/night | 24-hour care from $840/day | 3-hour minimum visit | Confirmed upfront in your personalized care plan.
WAYS TO PAY
You may not have to pay out of pocket alone
Depending on eligibility, several funding routes can be directed to Ember Care. We’re happy to talk through which might apply to you — just ask.
Private pay
Pay directly, with full flexibility over hours and services and no long-term contract. Invoiced simply, in arrears.
Family-Managed Home Care
If you receive Family-Managed Home Care funding through Ontario Health atHome, you can choose to direct it to us.
Passport funding
For adults with a developmental disability, Passport funding can often be used toward community participation and respite.
Veterans Affairs
Veterans may have Veterans Independence Program funding for home support and personal care. We can help you check.
Insurance
Some private and long-term care insurance policies cover home care. We’ll help you understand what yours may include.
Not sure?
You don’t need to have it figured out before you call. Tell us your situation and we’ll point you to the routes worth exploring.
OUR STORY
The story behind Ember Care
Ember Care began with someone I loved.
My cousin was living with ovarian cancer that had gone beyond what medicine could treat. When treatment stopped and she moved into palliative care, she knew exactly where she wanted to be: home. Not a hospice — her own home, among her own things, with the people she loved.
But home came with a painful gap. The consistent, attentive care that would have kept her comfortable and safe there simply wasn't available. That gap — between where she wanted to be cared for and the care she could actually get — has stayed with me. It's the reason Ember Care exists.
Because the wish is almost universal. Whether someone is living with dementia, recovering from surgery, or nearing the end of life, most people want the same thing: to stay home, with dignity, properly cared for. Families want to give them that — but they can't carry it alone, and the public system can't fill all the hours.
Ember Care closes that gap: a small, consistent team of trained, police-checked caregivers, working to a care plan I build personally with every family — starting with the care we've trained hardest for, dementia and memory care.
And the name? An ember is what keeps glowing after the flames die down — still warm, still giving light. (It also owes something to the little glowing-orange ember tetras in my aquarium.) That's the care we give: warmth that stays, even when things are hard.
OUR VISION
A world where everyone receives the care they need to live with dignity, comfort, and meaningful connections.
OUR MISSION
Compassionate, reliable care from a team that people know and trust, while giving families confidence and peace of mind.
WHAT WE STAND FOR
Our values
Care that sees the person.
E
Empathy
We lead with the heart, caring for each person as we would our own family.
M
Meaningful connection
Care is a relationship — a small, steady team that truly knows you.
B
Belonging
Everyone deserves to feel valued, dignified, and never alone.
E
Excellence
Compassion backed by real skill — every caregiver screened, trained and reference-checked.
R
Reliability
We show up, on time, every time — the peace of mind we promise.
OUR PROMISE TO YOUR FAMILY
"We're a new agency, and that means every family we care for matters enormously to us. I personally stand behind the care we give — and if it's ever not right, I want to hear from you and put it right."
— the founder, Ember Care
Every caregiver screened, trained & reference-checked
Free, no-obligation consultation
A consistent team you'll know by name
QUESTIONS FAMILIES ASK
Good to know before you call
BOOK A FREE CONSULTATION
Let's talk about what would help
Answer three quick questions and we'll be in touch to arrange a free, no-obligation consultation. Prefer to talk now? Call us — a real person answers.
(548) 900-5880
24/7, and we return every message
We reply within one business day